Hi
I am trying to create a report using SQL Report Builder to pull out stats from help desk database
I have not used report builder before and am struggling to get to grips with how to achieve my requirements
I want to show per help desk person a COUNT of calls opened and closed in a set time period - say a week
I'm at a loss as to when to specify what I need in the SQL query, or when to use expressions in the table etc
I can do a query to pull out a count of all tickets per help desk person e.g.
SELECT Work_Order_List.ID ,Work_Order_List.Status ,Work_Order_List.Assignee FROM Work_Order_List
So do I then amend this query to specify date range
AND
Status e.g. Closed, Resolved, In Progress etc
OR do I do that in table in designer as a an expression
OR do I add it as a calculated field in my dataset
All help appreciated
Once worked out basics think I will then be okay
Darren Rose